We pride ourselves on respecting our clients’ time here at Pelo. We ask that clients do the same for us. 24 hours notice is required to cancel or move an appointment. If you cancel after this time you will be charged 50% of the service. No‑shows will not be tolerated and will be charged 100% of the service. Cancellations and no‑shows cause loss of earnings to our staff. Email confirmations and reminders are sent out automatically, please ensure we have your correct email address.