Post Covid‑19 Procedures

Health & safety rules

Cancellation policy

We require a booking deposit for all new clients and large appointments which is non‑refundable should the below cancellation policy not be adhered to and/or the skin test appointment not being carried out within the specified time.

Any appointments not cancelled with 24 hours will charged 50% of the service. If a skin test is required for your appointment, you will also be charged a cancellation fee if you miss the skin test as the appointment can’t go ahead.

No‑shows will be charged at 100%. Please understand we are a small business trying to work through this.

Our promise to you

The safety of our staff and clients is paramount this is why we promise you that:

  1. Our staff will wear masks/visors at all times.
  2. The desk is being protected with a perspex screen.
  3. We have added sturdy perspex screens between each and every styling station for the safety of our clients.
  4. Perspex screens to separate other sections where necessary.
  5. We will adhere to the government guidelines regarding social distancing where we can and mark the floor to give guidance.
  6. All protective wear, tools and workstations will be sanitised between each client.
  7. Clients will be asked to sanitise their hands on arrival.
  8. Staff will sanitise their hand before and after each client and use gloves where necessary.
  9. Drinks will not be served for the present time to reduce the risk of cross contamination.
  10. We will have a dedicated receptionist and door supervisor to ensure the social distancing experience is seamless.