Cancellation policy

We pride ourselves on respecting our clients’ time here at Pelo. We ask that clients do the same for us.

Cancellations & amendments within 24–48 hrs of your appointment will incur a 50% charge. Less that 24 hrs notice and no‑shows will incur a 100% charge.

Booking deposits are non‑refundable if the cancellation policy is not adhered to.

Cancellations, amendments and no‑shows cause a loss of earnings to our staff as well as missed appointments for other clients.

Colour responsibility policy

Pelo Hairdressing follows a colour responsibility policy for the safety and peace of mind of our clients. We utilise colour testing and screening to determine the suitability for our various colour services, you may choose from one of the following options;

A: Colourstart passport (MHRA approved method)

You can register and create your passport on the Colourstart website. Once you have created an account you will be asked to answer Colourstart screening questions to determine if you are eligible to apply their AAT test. Once you have passed the screening questions there will be an option to share your results with Pelo Hairdressing (we are registered with Colourstart). Once you have created your passport and completed your first test (purchase from our reception team on 01926 888545 for £15 as it is classed as a medicine it can’t be given away), subsequent colour treatments require you to answer the screening questions before your appointment to ensure nothing has changed and you don’t need to be tested again. As long as you pass the screening questions for each colour appointment you will not have to purchase another AAT test. Your Colourstart passport will confidentially store your records. For more information about Colourstart, see their website.

B: AAT (Allergy Alert Test)

For your first and yearly AAT tests with Pelo Hairdressing, or if it has been six months since your previous colour with a member of our team; make an appointment with our receptionist to attend the salon at least 48 hours before your appointment. We will apply a small amount of colour formula behind your ear. Leave for 48 hours, should you experience any signs of irritation, reddening, swelling, inflammation or itching please contact us. If you develop symptoms that make you unwell please contact a medical professional. When you attend the salon for your appointment we will observe the test site and require you to complete a questionnaire. Subsequent colour service may not require an AAT test, subject to conditions.

Our stylists have vast experience in safe colouring – although the AAT testing avenue you choose to go down is ultimately your decision, they will make suggestions based on the type of colour service you are receiving and their professional opinion. When you visit Pelo hairdressing you have peace of mind that we are taking the best care of you and your hair. We thank you for your cooperation in our preliminary procedures before your service with us.

Skin Testing FAQ

How much is Colourstart and where do I buy it?
Signing up and ongoing screening use of the passport is free. The Colourstart test is £15. You can purchase it from Pelo Hairdressing by contacting our reception team on 01926 888545.

Why is Colourstart Pelo’s preferred methods for screening for colour allergies?
Colourstart gives you the opportunity to be creative with your hair colour. Unlike salon’s inhouse AAT testing you have the freedom to change your hair colour as often as you wish whereas with inhouse AAT testing you must skin test again if you desire to change shades. You are in control of your passport and therefore your testing and screening. It is confidential, we only get to see your results if you choose to share it with us. You can use your Colourstart passport for screening when you visit any other salon who is also registered with Colourstart. For example, if you move areas or are travelling, so want to visit a different salon. You can also get a colour service done with little notice instead of waiting 48 hours for a skin test provided you pass the screening questions.

What if a Colourstart test isn’t suitable for me?
If you are pregnant, breastfeeding or have active dermatitis you cannot test with Colourstart. This doesn’t mean you cannot receive a Pelo AAT test and receive a colour service. You should speak to your stylist for more info on this.

Why do I need a skintest?
Reactions to hair colour can be serious and even life threatening. There are strict guidelines from manufacturers, insurers, industry bodies and the MHRA around using hair colour. We endeavour to give you peace of mind so that you can safely enjoy your visits to the salon.

Why don't you test me every time?
We use screening to monitor the need for testing you before your service. If nothing has changed since your last test and we have a valid record (typically within the last 6 months) it will be OK to proceed with your service.

I have been colouring my hair for years, why do I need a test?
One of the triggers for sensitivity and reactions to hair colour is exposure over time, therefore it is important we keep monitoring for your safety. Pelo are committed to your safety and use only the best products and methods for hair colouring.

Privacy policy

Our contact details

Name: Pelo Hairdressing
Address: 6 Cressida Close, Heathcote, Warwick Gates, Warwickshire CV34 6DZ
Phone number: 01926 888545

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details).
  • Patch test results.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To communicate with you.
  • To ensure you are not allergic to any products we may use.
  • To follow the NHS guidelines with regards to Covid‑19.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Colourstart – patch testing.

We use the information that you have given us in order to:

  • To communicate with you.
  • To ensure you are not allergic to any products we may use.
  • To follow the NHS guidelines with regards to Covid‑19.

We may share this information with the NHS.

Under GDPR, the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting or 01926 888545.
  2. We have a legal obligation.

How we store your personal information

Your information is securely stored on the reception computer, in google drive and in limited paper form.

We keep the information listed for seven years as it is related to our financial information. We will then dispose of your information by deleting it from the cloud/computer or shredding paper copies. Debit card stubs are burnt.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at or 01926 888545 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at or 01926 888545.

You can also complain to the ICO if you are unhappy with how we have used your data:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113